MV
Marius V
1 reviews | Active since Feb 2017
10 Jul 2017, 11:26
TELKOM MOBILE AGAIN!!!!!!!!
<p> </p> <p>My previous TWO disputes bear reference: ********** 8 & ********** 9. Both these disputes are now closed and still no one can get this resolved, it is in agreement that on my new contract that i should have received a new device, which on both the previous disputes were noted by telkom that i should have received, and still haven't, You are sending me from pillar to post, telkom store to call center, NO one seems to know how to resolve this. So I'll make it simple, either you get this sorted or refund me the monies you took, which according to your migration rules you were no supposed to. Motlatsi was the person whom responded to the last query, maybe someone in management should address this.</p>
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
11 Jul 2017, 14:20HI mjayvv
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply11 Jul 2017, 14:20
Official
HI mjayvv
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
MV
Marius V's updateReviewer Update
25 Jul 2017, 07:160 Response!!!!!! You guys say query resolved? HOW? How is it resolved when the issue is still there. No feedback, just a cute mail saying query closed, HOW just tell me HOW can it be finalized??
This is the worst service ever.
MV
Marius V's update25 Jul 2017, 07:16
Reviewer Update
0 Response!!!!!! You guys say query resolved? HOW? How is it resolved when the issue is still there. No feedback, just a cute mail saying query closed, HOW just tell me HOW can it be finalized??
This is the worst service ever.