Telkom mobile

Two ********** accounts were opened under my name in November. On my investigation I discovered that Two Adsl advices taken simultaneously. In one weekend each device accumulated over R3000 in data usage. I'm am currently having a bill of over R6000. I called Telekom mobile call Centre to report this mid November. They requested me to submit an affidavit stating that the the accounts were not opened by me. I submitted it, a case was registered and forwarded to their ***** department. Up todate no one has ever called me from that department to just acknowle receipt and tell me about the status of the investigation. When I call the call Centre they tell me the case is still in the queue. My existing legitimate contracts have been suspended. Telkom harras me daily with SMSes demanding payment. They keep sending debit order requests to my bank. When I call their billing department requesting them to reconnect my suspended legitimate services they refuse telling me they are waiting for their internal investigation to be finalized. and they cannot even themselves contact ***** departments they only send notes to them through their systems. Telkom mobile customer services systems and procedures are pathetic. My advice stay away...