Telkom mobile accounts locked even though payment have been made

I have paid my account via Capitec App on 23 August 2022 but up until today all my accounts are locked. I have been calling Telkom customer service but every time i call I am told that the payment is not reflecting on their system I must wait 48 hours for the issue to be resolved which I have to no avail. I don't know what to do as everytime I call I get to speak to a different consultant who promise to resolve the issue but nothing happens the phones are still not working