Telkom Mobile accounts issue

I have had the best service from Telkom over 7 years. This changed drastically over the last week. My account has been soft locked last week even though the debit order has been processed a few days earlier. I have battled for 5 days to get my services running again. Every time I call for the last week I have been promised that my services will be restored within 5 hours. To make matters even worse Telkom's system went down on Thursday and was only restored on Sunday. How can a big company like this operate with downtime of this magnitude? I have now made several calls to Telkom and being on hold from 15 minutes to some instances of more than a hour. Your service is absolutely shocking. I will cancel my LTE and voice contract as soon as the periods are done. How a company can operate and keep customers with these service levels is mind boggling....Best of all is while my service is soft capped their sales department called me to offer me other products because I am a loyal customer.