Telkom Mobile Accounts

I made a manual payment on 25 Dec 2018 for my mobile as i had changes to my accounts with my bank.In early January 2019 i got automated calls stating my account is on arrears.I went online to check Telkom App , account showed -R1.00.I spoke to online consultant on 14Jan ,Robby Shandre Ganoly , and a case number was given , ********** 1 and proof of payment was sent to her email ********** also informed me a few customers have been getting these calls about the accounts, its an error form Telkom.Few days later i called 081180 and was informed i must the proof of payments must be sent to ********** a few days i received a sms stating the problem is resolved.Telkom did not even debit my account the end of January.All of a sudden my fone is suspended . I called to enquire and i get a different story .I went to canal walk telkom , all they say is speak to accounts. So i was informed by your call centre you tried to debit my account 19 Jan.Why?The account was never in arrears.So due to your incompetence my phone is suspended.No one can tell me why?i then paid Jan account 05 Feb because you didnt debit my account.Only business i have with telkom is a mobile , and even that is useless,because it drops calls , network issues ..When i asked about that , i was told we dont have many towers so you cant expect it..Mayb you should inform customers about it so they can make informed decisions

So my question is .. Why did you try and debit my account on 19 Jan if i paid at PnP on 25 Dec?? Why did you not Debit my account end of Jan??So basically i waisted my time on calls with your customer service because they all gave me a different story ...lastly if you send sms's from ********** 380 , it would be nice to sign your message are to who you are , ad not just say your account is suspended and even the acc no is wrong...