Telkom mobile accounts

<p><span style="color: #555555; background-color: #ffffff;">I have a debit order for my Telkom mobile contract, debit order went through & then next day was reversed, not sure why. Got a SMS from telkom saying I should contact them. Was told to do a EFT with reference number that was SMS'd to me did that the same day 1 Jan '17. Today I get another one with same details, phoned again same story. When I demanded to speak with manager I was put on hold and then cut off after 15min </span></p>