Telkom Mobile account services - very bad

I have reported a double deduction on my Telkom Mobile account on 28/12/2015 after an sms received that the account was due on 31/12/2015.<br> <br> I phoned the Telkom Mobile Call centre and they logged a call with the accounts department, after confirming that the account was incorrectly billed for my previous handset as well as the upgraded handset.<br> <br> On 01/01/2016, the double deduction was done, and after phoning, and holding on for 22 minutes, I put the phone down and phoned again.<br> <br> The second agent put me on hold again and went through the calls logged, to locate the reference number. She advised that the accounts department has started working on the query, however, because of all the public holidays, the query will take longer to resolve.<br> <br> Today is 11/01/2016 already, and until today, the refund was not processed, nor has anyone phoned us back to keep us updated.<br> <br> The double deduction caused a debit order for another company to bounce, and Telkom Mobile has no Client centricity WHATSOEVER.<br> <br> Please can someone phone me urgently as this is unacceptable, and phoning the call centre is useless.