Telkom Mobile account services - very bad

On 28/12/2015 we received a sms advising that the amount payable, is double what the account normally is, and that it will be deducted on 31/12/2015. I phoned the call centre and was advised that we were billed for the previous handset as well as the upgraded handset, which was incorrect.<br> <br> A query was logged with the accounts department. On 01/01/2016, the incorrect amount (double payment) was deducted and after phoning the call centre, I was placed on hold for 22 minutes. I cut the call and phoned again.<br> <br> The second agent placed me on hold again to go through the history of the case, and advised that the query was being attended to, however, due to all the public holidays, the query might take longer than expected.<br> <br> It is the 11th today, and until today, no-one has bothered to phone me back or refund the over charged amount.<br> <br> They are very quick to deduct funds, but have NO client centricity whatsoever.<br> <br> I need someone to get back to me ASAP and refund the overcharged amount and pay for the bank charges charged due to a debit order that was returned as unpaid, due to the over deducted amount.