Telkom mobile-account nightmare and no response!

The worst contract I ever entered to with Telkom mobile! Since inception not ONE debitorder was correct. EVENTUALLY got to a consultant who told (in writing) me to reverse the debitorder in January (that was three times the amount) and pay the amount she stipulated. She then told me that all will be well from February and yes it was! I was so happy until I app**** for a homeloan to discover that Telkom listed me as THREE months in arrears! Now I ask you? Would my line not have been cut? I spoke to a consultant yesterday who said my account is NOT in arrears. The lady who e-mailed me is now silent and creditbureau INSIST on a letter from here. How pathetic it is that companies like Telkom are just able to do whatever they want and list us here and there when they have no clue how to run their business! Now I sit with ""arrears" on my name when I am NOT in arrears!!! NEVER EVER again a Telkom-contract!