Telkom mobile account deducted money even after notice given to stop contract.

<p>I had 24 months contract with Telkom Mobile account opened in Centurion and it expired end of April 2016. In January 2016 I was receiving messages notifying me that I am due for upgrade. I went to the same store where application was done and informed them that I do not want to continue with contract when it expires. My additional request given to them was to keep my cell phone number as pay as you go. At that time I was informed that it was too early and should come back in February to fill in the forms. In February I went again to the same store and was told to come in March. In March i decided to go to different store and went to Midrand Boulders Telkom store. Forms were issued to me that I immediately filled in including my request that I want to keep the number as pay as you go. The consultant did immediately capture all the necessary information on their system including my request. She even explained to me that in April account will include the pro-rata and from first of May account will be paying as you go. Post this process i received phone call regarding my cancellation request, received also sms message and I also filled in Surrey from Telkom Mobile. To my surprise Telkom continued deducting money in June, July and the amount were more than my initial contract is had with them. On the 27 of June went to Centurion same place where account was opened and complained. I was given a number that I must call and was not offered any help by staff. When I called Telkom account department is spoke to couple of consultants and last one was just Jessica. I received poor service and my complain was not resolved. I toldon't Jessica that I would like to speak to her Supervisor and she reported she was busy. She took down my contact details and till today no one contacted me.</p>