Telkom mobile account cancellation

<p>Ref to Hello Peter feedback (AI ********** ) received on the 17 September 2016. </p> <p> </p> <p>I logged a complaint on Hello Peter 3 weeks ago. I was contacted shortly after to inform me that my query is finally being attended too. I was advised telephonically that the cancellations department would proceed with the cancellation and that it takes up to 48 hours for them to attend to the request and that I would be contacted soon therafter. Yet again, it has been 3 weeks with no feedback. I have received no refund for all my time spent calling Telkom and for not receiving the service I was paying for. Please urgently attend to this. The sad thing is, the only way to communcate with telkom is Via Hello Peter. </p> <p> </p>