Telkom Mobile Account

<p>I have been having issues with my data signal (LTE) at my residential address since April 2016. In order to obtain any signal at all, I have to place the router outside of the house. I notified Telkom of the issue in April and received little assistance. After a further 3 months of struggling, I informed Telkom that I want my services cancelled and I was informed by a Telkom Representative that I may go ahead and cancel my services (See mail received from Collin Phiri (Telkom Representative-Customer Service) " </p> <p>I was informed that I am able to cancel this contract due not Telkom not being able to deliver the service I pay for. I have been struggling with Telkom for the past 5 months with no resolution and I am not willing to continue with the contract. The mail below from Collen Phiri ensured me that I am able to cancel ATTACHED). I received this mail on the 7 July 2016 and followed the instructions. I completed the cancellation form and submitted it to the specified email address. To my surprise, my contract was not cancelled and every time I try and call the call centre, I keep receiving new case numbers as if no one has a clue of what is going on. What makes this whole process so frustrating is that there is no direct line to contact the cancellations department. I have cancelled my debit orders with Telkom as I am totally disgusted in the level of service I have received over the past 6 months. On top of all of this, I am now being contacted by debt collectors to collect unpaid monthly bills. I sent the cancellation form through on the 12 July 2016 and was told that it takes 21 days for cancellation. The account is STILL NOT CANCELLED and I am being hounded for money. This is the worst service I have ever received in my life.</p> <p> </p>