Telkom mobile account

We have had problems with telkom no stop. This month on the 14 september we paid an amount of R2500.00 and a debt went off on the 15 september for the balance of R1500.00. In the past we woul send a POP. This month our accounts have been block from the 15 september after we sent the POP. I called in and was advised that they dont work with the POP's anymore and we would have to wait 48hrs for our accounts to be unblocked. It has now been 4 days of calling and trying to get our accounts opened as these are our business phones. I am fuming as Telkom has a bad attitude and they havent offered any assistance. I was happy with Telkom but now we are moving over to Cell C as the service is so bad. Telkom you need to wake up and actually tell your clients when you change policies so that they are not stuck in a situation like ours.