Telkom Mobile absolutely USELESS once again!!!

<p>I have a data contract with Telkom Mobile. Recently I noticed that an add-on service called CLIP (Caller Line Identification Presentation) has been added to my account since April 2016 without me agreeing to it.</p> <p>It does not make ANY sense to have this service on a data contract, I have never agreed to it and I DO NOT WANT IT!!!</p> <p>I phoned Telkom Mobile on 02 Aug 2016 to have this service de-activated, and to be refunded for the monies being deducted for this service since April 2016. I was told that the matter has been resolved, and that I would be refunded in the following month. The reference number given to me for this call was Ref # ********** 4.</p> <p>On 31 Aug 2016 I saw the debit order amount that went off my bank account and it still included this service's amount.</p> <p>I phoned Telkom Mobile again on 01 Sep 2016 about the same issue, and it seems the operator was clueless. After a phone call of almost 40 minutes I was told that it could not be done and a case will have to be logged for them to do it at their back office. After being put on hold for about the 4th or 5th time during this call while waiting for the case number I put down the phone, because this is an absolute waste of my time!!!</p> <p>How difficult can it be to de-activate an add-on service which I NEVER asked for in the 1st place?</p> <p> </p>