Telkom mobile

Hi Peter My name is Lucky I have problem with Telkom mobile, 3 years ago I had a contract with Telkom mobile on that 3 year i decided to pay off my contract, later on that 3 I decided to have a phone with Telkom again under new account even explain to the agent I was speaking to that it’s a new account please don’t make a mistake, unfortunately the agent didn’t listen to me but he said yes while we were talk now I don’t have an access to my router now I found that he put everything into one account including the pay off contract, my question is how do i deal with situation I’ve tried to reach Telkom no one is will to help me even stopped to pay the other account cos I feel like Telkom is robbing me. Thank you