TELKOM MOBILE A WASTE OF TIME!!!!

<p>Firstly, Telkom sold me a LTE Wifi Router contract for and my area doesnt dont even have LTE. After struggling for a few months they got an Technician to come through and they confirmed that my area does not cover LTE. The Technician cantacted me a few days after their visit and send that I can not pay for a device that I cant use, and said that I should return the device to the store I purchased it at. When I got to the Tygervalley store i explained my situation and they said they cant do anything as the Manager is not in. They promised me that the Manager will contact me. This was on the 8 October 2016. I left the device with them. I was then billed for the device at the end of October 2016 which i never used. The Manager of the store still never contacted me and i returned to the store a week after i returned the device and they still said they cant assist me as the Manager is not there again!!!! They told me the same lie that they Manager will contact me and still nothing. I took it upon myself and filled in a cancellation form for the device and cantacted the Telkom helpline. They said that the Tygervalley Mobile Store is suppose to log a case to them to make them aware of the Technical problem and cancel the contract without penalty fees. If they do not do this i will be charged for cancelling the contract! This is unexceptable. This whole problem is there fault in the first place as they sold me a device that I can not use!!!!. Please resolve this issue immediatley!!!!! DO NOT TAKE OUT A CONTRACT AT TELKOM MOBILE</p>