Telkom Mobile - A joke of a service provider

The level of support provided by Telkom Mobile is appalling to say the least. I reactivated my BIS last Friday, and to date it still isn't working. The call centre agents tried to help me but failed. To top it off, I've been given a reference number (***5) on Friday which I was told that I should wait 72 hours from Monday because this department does not work on weekends. Is this service? Which telecommunications network can tell their customers they do not work on weekends in this day and age! today is Wednesday and I am still being told to wait yet another day to have my BIS, that I have already paid for, activated!