Telkom Mobile

I had a problem with my bank account, and I did an EFT payment to Telkom. Firstly when I called in the consultant gave me the incorrect reference number for payment. They gave me an account number for one of my other accounts. And I did state that I have two accounts. The consultant was sure about the reference number. I there after called numerous times to unlock my phones. When I called in on Tuesday the female consultant confirmed payment was not received. They still awaiting payment to reflect. I called in the evening I got the same response. When I called in on Wednesday the male consultant stated that payment was received on Tuesday, but allocated to the incorrect account. I was very angry at this fact, knowing that I called to make sure the reference number was correct. The consultant assured me that the lines will be back on with 5 hours. I called in the evening with no further response. I called in again with the same response. Telkom is simply not helping. During this time to endure kind of unprofessional behavior from a well recognized company is sad.