1 reviews | Active since Dec 2015
TELKOM MOBILE (8TA) WORST SERVICE PROVIDER IN SOUT
I requested a STOP on my contract which ended / expired 2 moths ago. I was told by call center staff that in order for me to stop my contract i need to go into a store to request that my contract be cancelled once the contract term is up.I went to the store @ eastgate and filled in a form to stop the contract upon which i was given a reference number. WELL guess what im into my second month of the same contract being mentioned which was to be stopped and im still being charged the monthly subscription . BUT hey it doesn't stop there my OTHER lines have been suspended CAUSE I have been told im in arrears thats why my line is suspended SHOCKING as im up to date with my ACCOUNT! So in order to resume service i was told to make a payment of R? in order for my line to be opened I HAVE TO PAY the contract which ended 2 months agO! Anyways i went into to pay the amount they incorrectly billed me for AND subsequently called the call center back and to my amazement i was told the line wil be opened within 3 to 5 days SHOCKED. I asked if i could send through the proof of payment so that the process could be speeded up BUT i was told sorry you cant you have to wait till the payment reflects
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number:SM180236
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number:SM180236
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
