RB
RIAZ B

1 reviews | Active since Jul 2014

21 Dec 2015, 15:15

TELKOM MOBILE (8TA) WORST SERVICE PROVIDER IN SOUT

PART 3<br> <br> So in order to resume service i was told to make a payment of R______ in order for my line to be opened .... A PAYMENT OF THE AMOUNT of the contract which ended 2 months ago but Telkom decided to continue with the contarct even though i requested them to STOP the contract !!!!<br> <br> I called the call center ( NO LIES ...since last week Thursday up until this morning trying to rectify the situation, to no satisfaction ) the consultants cannot give me any answers as to why my contract has not been STOPPED >>>> I was told back office will call me ( not sure who back office is cause they wouldn't give me a number to contact )<br> <br> Anyways i went into to pay the amount they incorrectly billed me for AND subsequently called the call center back and to my amazement i was told the line wil be opened within 3 to 5 days \" SHOCKED "\""\"" I asked if i could send through the proof of payment so that then process could be speeded up BUT i was told sorry you cant"

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Replies (1)
Telkom
Telkom's reply21 Dec 2015, 18:25
Official
Hello jhbparties,

We apologize for the inconvenience caused by the delay to resolve your query.

Our Cancellation Department is still attending to your query & feedback will follow soon.

Your social media reference number is SM180320 .

Regards
William
Telkom Social Media Team