TELKOM MOBILE 8TA - RANSACKING MY BANK ACCOUNT!!!!!!!

*******!!!!!!!!!!!!!!!!!! I have a cellphone contract with Telkom 8ta. My bank account is being debited left, right and centre. When I call the call centre, there is every other option under the sun except for the option of speaking to an operator. They all the USELESS self-service but SELF SERVING options with limited robotic responses. THIS IS A VERY UNFAIR AND DISHONEST WAY OF CONDUCTING YOURSELVES. YOUR CUSTOMERS SHOULD BE ABLE TO EASILY GET IN TOUCH. YOU ARE TELKOM AFTERALL, A TELEPHONE/COMMUNICATIONS SERVICES COMPANY AND YET YOUR OWN CUSTOMERS HAVE TO STRUGGLE TO GET HOLD OF YOU. ALSO, YOUR INVOICES HARDLY MAKE SENSE!!!! YOU ADD 3 MONTHS WORTH OF INSTALMENTS AT A TIME SO ONE NEVER KNOWS HOW MUCH THEY ACTUALLY OWE AT A TIME. THERE ARE SO MANY EXTRA CHARGES FOR THIS AND FOR THAT. I MISSED ONE PAYMENT AND HAVE BEEN PAYING EXTRA FOR MONTHS AFTER THAT. THIS IS DAY LIGHT ******* AND SICKENING!!