Telkom mobile (8ta)= broken systems.

I have had the worst experience with Telkom mobile (8ta). <br> <br> My contract started in September 2015, I was surprised they didn't debit my account with the fixed amount of R1499.00. This meant in October I would pay R2998.00, this amount didn't go off my account because the account details were incorrect. I called in to correct that issue however my line was cut off (understandably so).<br> <br> I made a manual payment of R3000 on the 25th November with the reference and expected Telkom to debit me with the November amount of R1499.00. On the 11 December my account was debited with R3137.40 with no communication from Telkom. I assumed this is payment for November and December however when I called the finance department they did not understand why that happened and asked me to call in 2 days to give it time to reflect on their systems. I called back and the gentleman that was assisting me said it's an error that he would resolve and promised it will not happen again. He agreed that I had paid over with an amount of R1531.00 therefore that will be used as my December payment. <br> Today my line has been cut off because Telkom says I owe R1608.40. I wish I didn't move from Vodacom.