TELKOM MOBILE -7 MONTHS LATER AND PROBLEM STILL NOT RESOLVED!!!!!

<p>September 2015 I received a call from a telkom consultant asking if I wanted to upgrade my current ADSL from 10 gigs to 20 gigs. At the time I had the line which was R399.00 where you received 10 gigs and could talk from 7pm--7am and weekends at no charge if it was for less than an hour. I then advised the consultant what I had , and was told that the cost would still be R399.00 but I would have a faster speed and 10 extra gigs. Now , I am NOT a technical person , so asked him to confirm , that there are no additional costs , that I would still be paying R399.00 ...which he did , at which time I went ahead with the upgrade. The device was delivered , but was not installed as I was busy with renovations at the time , and then went on holiday . On my return from overseas , Bear in mind , that I had been paying my teledphone account at Telkom all the time ---This being the R399.00. I then noticed that since September 2015 there had been debity orders deducted for R150.00 PLUS R399.00 whith the reference Telkom Mobile--when I queried this , I was told that I had upgraded and accepted the terms!!!! REALLY!!! I then requested the transcript ...and was told a month later that Telkom had only requested part of the transcrip----so once again ..I had to wait....this had now been going on for MONTHS---Until finally Telkom agreed that I had mentioned in the original call that I would only pay the R399.00!!!! I have requested a refund for the amount sthat was debited , which was over R3000.00 and todate nothinbg!!! I then recived a call in June asking when I was going to return the device---OH!!!! DID I MENTION THAT THE DEVICE WAS FAULTY !!!! YIP--Telkom sent a technician out and lo and hehold the device was faulty !! this had now been going on sence March that I had been calling and every sngle month Telkom would debit my account --the last debit order October 2016 for the amount of R2500.00!!! for a device I dont have . I am still waiting on the refund of R3000.00 ... yet TELKOM MOBILE puts through debit orders!!!!! SERIOUSLY!!!! I even went in to the Tlekom office in Adderley street Cape Toen ... then to the Telkom in Canal Walk and still nothing..... WHAT DO I HAVE TO DO TO GET TELKOM TO STOP PUTTING THROUGH DEBIT ORDERS FOR A DEVICE THAT THEY HAVE NOW PICKED UP IS BEING USED AFTER IT WAS COLLECTED--A SMS WAS SENT TO ME TO ADVISE THAT THEY HAVE HANDED IT OVER TO THE ***** DEVISION-------I DONT CARE!@!!!!! ALL I need is to be refunded and the issue to be resolved....... And someone that can assist me ----IS THIS TO MUCH TO AS****! WILL TELKOM BE LISTING ME A A BAD PAYER BECAUSE OF THEIR INCOMPETENCE??</p>