TELKOM MOBILE

I Called earlier today the 13th January 2023 to log a claim towards my contracts I have with Telkom mobile. I have all retrenchment docs as proof as I have mentioned to them .As a result they told me to make payment arrangement which is clearly useless because I was retrenched and have no income at the moment. searching for employment is not easy as it can take up to months or even a year as we know unemployment rate is high. I aslso ask the consultant if there is any insurance in place to settle this debt but unfortunately not. so if anyone can advise me to take this matter to the ombudsman.