Telkom Mobile

Item: Telkom
Rating: 1

Telkom mobile does not respect nor value their clients. I was promised an upgrade in April after coming to an end of my 24 month contract with Telkom. which the consultant I spoke to reassured me I wouldn't be debited more then what we had agreed on. the agreement was only for the benefit of day and night data plus free Telkom to Telkom calls. he promised to send me confirmation via email and SMS of our telephonic conversation, which he only sent an sms. I called Telkom after they debited me for 2 different debits which I wasn't aware of , to enquirer and I was informed about a spend limit which I had apparently acceded that I was not informed of when the sales . I when explained my dissatisfaction to Lerato Mawela from sales, she informed me her manager Lebogang Twane would call me back to assist which was never done This was on the 1st June 2017 My debit was meant to be R149 but R570 was debited. Lerato informed me that I can reduce my spending limit which I reduced to R1 as it was the lowest I could reduce it to. I requested a call recording for the sales call which was not entered . 1 July I was debited yet AGAIN an incorrect amount but this time I was debited R748 plus R129 which lead me to call again and I spoke to Nompumelelo Ntusi I had to repeat my query and she assured me her Manager Bongmusa Sikhakhane would call me back which he never did. I called again on the 5 July and I spoke to a Manager by the name of Ruffa Vadival who informed me i had to either call or email selldirect for the call recording as they can't get it from their system as selldirect does their marketing. And this point was informed no other additional debits would go off as the spend limit was permanently removed. Again on the 1 August 2017 boom!!! A debit order of R748 plus R129 was debited. I called the call centre again and spoke to Pinky hadebe requesting to speak to her manager Tony Venter, who I wasn't able to speak to as he was supposedly on another line. I have not received any feedback from any of the managers, no call recording and yesterday for the first time I received my invoice because I had to request it which Pinky managed to send me.

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