1 reviews | Active since Jun 2017
telkom mobile
<p>I was a happy Vodacom customer for over 15 years. recently i saw the Telkom Mobile specials and decided to go for one seeing that my vodacom contract ended........</p> <p>Since day one i had trouble recieving calls and data connection was almost non excistent.</p> <p>evertime you call Customer services it takes about 15 - 20 miniutes with no outcome or action whatsover. ( 10 calls thus far)</p> <p>ive logged numerous calls and was promised call backs numerous times... but guess what nothing resloved at all.</p> <p>I have asked them to cancel my contract ( as per consumer act) but they have indicated i will be charged .. not sure why telkom is excluded form the consumer act law???</p> <p> </p> <p> </p> <p>their service is the worst i have experienced in a long time , its almost like once youve signed a contract they got you and there is no way out.....</p> <p>They should not be selling any product to any customer .... Telkom Mobile does not work.......</p> <p> </p>
HI mleeuw
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
HI mleeuw
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi Keagan thanks for your reply
I have spoken to Telkom various times but with no outcome or no call backs.
I have spoken to the folowing managers who has been very unhelpfull and clueless
- Brenda Tshekoto
- Mariam Mpodi
I have asked for Sheldon Dixon to call me back but no reply yet
I have 1st logged my problem with the service team on 9 June and to date not a sinlge response
PLease will indicate when they will respond , and if not can i cancel my contract with Telkom because of non compliance in terms of poor service received
Morne
Hi Keagan thanks for your reply
I have spoken to Telkom various times but with no outcome or no call backs.
I have spoken to the folowing managers who has been very unhelpfull and clueless
- Brenda Tshekoto
- Mariam Mpodi
I have asked for Sheldon Dixon to call me back but no reply yet
I have 1st logged my problem with the service team on 9 June and to date not a sinlge response
PLease will indicate when they will respond , and if not can i cancel my contract with Telkom because of non compliance in terms of poor service received
Morne
I have yet again called Telkom tonight. My daughter fell ill and i tried to call a doctor but i could not connect because of telkom bad signal...................
ive had enough of telkoms emty promises now......... even sosial media does not work, they are obviously untouchable.
Ive tried everything in my power to resolve this service delivery matter and yet telkom has done nothing. I feel their advertising cam***n is totally false and should be investigated by Carte Blanche or SA Police service.
They are promising SA customers service they cant deliver............. Unfair business practise!
I am dropping of the device and sim at the Telkom shop i signed the contract from tomorrow. I will also have to stop my debit order because i cannot afford the a service that does not work. ive also told your custoemre service dept the same. hope all the calls was recorded.!!!!
TELKOM YOUR SERVICE IS PATHETIC AND I WILL DEFINATELY TELL AS MANY PEOPLE AS I CAN ABOUT THIS. FALSE ADVERTISING!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have yet again called Telkom tonight. My daughter fell ill and i tried to call a doctor but i could not connect because of telkom bad signal...................
ive had enough of telkoms emty promises now......... even sosial media does not work, they are obviously untouchable.
Ive tried everything in my power to resolve this service delivery matter and yet telkom has done nothing. I feel their advertising cam***n is totally false and should be investigated by Carte Blanche or SA Police service.
They are promising SA customers service they cant deliver............. Unfair business practise!
I am dropping of the device and sim at the Telkom shop i signed the contract from tomorrow. I will also have to stop my debit order because i cannot afford the a service that does not work. ive also told your custoemre service dept the same. hope all the calls was recorded.!!!!
TELKOM YOUR SERVICE IS PATHETIC AND I WILL DEFINATELY TELL AS MANY PEOPLE AS I CAN ABOUT THIS. FALSE ADVERTISING!!!!!!!!!!!!!!!!!!!!!!!!!!!!
still no response from Telkom
i have never experienced such poor service in my life.
i will now try media such as Carte Blanche or sosial media to try and inform as many people as possible not to ever think of connecting with Telkom.
I was told by a Telkom supervisor Kabelo Mbitse, that Telkom cannot be compared to other service providers because tey dont have similar service and have dead zones even a place like Gauteng.
Service i have been receiving is JUNK.Telkomn is JUNK. Over a month and many calls from my side ( last call ( 41 mins) and not a single reponse from custoemr service ...................................
still no response from Telkom
i have never experienced such poor service in my life.
i will now try media such as Carte Blanche or sosial media to try and inform as many people as possible not to ever think of connecting with Telkom.
I was told by a Telkom supervisor Kabelo Mbitse, that Telkom cannot be compared to other service providers because tey dont have similar service and have dead zones even a place like Gauteng.
Service i have been receiving is JUNK.Telkomn is JUNK. Over a month and many calls from my side ( last call ( 41 mins) and not a single reponse from custoemr service ...................................