eE
eden E

1 reviews | Active since May 2017

24 May 2017, 14:33

Telkom mobile

<p>Got problem with telkom when i got contract my debitorder was for R209 alone and date 01 of each month.</p> <p>No more no less. </p> <p>A few months back the debit order was for R228+. So the bank sent debit order back. Telkom suspend my line i was there at garden route mall to sort it out a few times without success. i told them i will not pay the R200 penalty for the debitorder and temination fees because it was telkom fault. To get my line open i paid a lot extra and email proof of payments to telkom and are very unhappy and didnt even get my free minutes back for the time it was terminated.</p> <p>On 01/05/2017 no money go off my account but on the 16/05 /2017 telkom deduct R469 from my account. I sent email to their head office and say im going to cancel my debit order. No respons till now. Very unhappy with their service. Even my wife got problem with her account for few months now. Rather go to vodacom with next upgrade</p>

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Replies (4)
Telkom
Telkom's reply25 May 2017, 07:40
Official

HI edeneast

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

eE
eden E's update25 May 2017, 18:59
Reviewer Update

Thank you very much they can contact me on ********** 377

i am Afrikaans speaking if possible

Kind Regards

eE
eden E's update01 Jun 2017, 16:54
Reviewer Update

Still no reply from telkomafter days of their reply i even left my phone number.

so sad about their poor service.

Got 5 contracts with them but wont upgrade or recommend to my friens

Telkom
Telkom's reply02 Jun 2017, 16:05
Official

Good Day

Hope the message finds you well. This serves as notification to contact 180 , pit would be advisable to arrange the proof of available funds when the debit attempt rejected so that a case can be logged .

Regards

Social Media Team

Best regards,