Telkom Mobile

<p>I have been a loyal customer of Vodacom for many years but decided to switch to Telkom Mobile for their cheap data rates on 30/4/2017. I waited at the telkom shop for half an hour for the lady to rica a sim card for me. She handed me the sim card and told me the porting will take about 72hours. I waited about a whole week and nothing happend and when I phone the customer care line 3 times which each time i got a different story as the sim did not exist but actually the sim was never never rica'd. I went back to the Telkom shop where the manager opologised and rica'd the sim withing a minute. They told me they can't do the porting as it was after 17h00 where i said I would rather do it myself by means of sms because at least then I will know at has been done. I requested the port and withing a couple of hours the porting was done. Eversince I have been having problems as I have no netowrk coverage and the people complain that if they phone me the number either does not exist or it's only ringing but not ringing on my side. I can't sent sms's or nothing. For the past 3 weeks have been calling the call centre as apparently the number was never ported correctly or fully realeased by Vodacom so the number is floating in the air between telkom and vodacom. Every day I logged a case and then they told me the porting department will sort it out. When I follow up a few days after no one can see any case on the system and requested for a reference nr which i never got. Then the new agent tells me he will sort it out and logg the case. When I asked for a case number he told I don't need one as the matter has been escelated to the manager directly. When I followed on that again nobody could see anything but the new person will do it and phone me me personally and still she hasn't phoned me and so this has been going on for the last 4 weeks. Up until today no one can can reach me on my phone and again it has been 3 days after I received a case number being ********** 1. I even went back to the store and they told me they cant logg a new case as there is already a case but did do a follow up email but told me the case number I have is an old one and gave me a case number ********** 0. Today again when I phoned and provided the case case number they told it's not correct and when I asked to speak to a manager they requested what the case that was logged is about. For 3 weeks I have been repeating myself over and over and can't understand why they do not see this on the system. I have now even pleades and asked waht can I do because nothing has helped. I can't see how it's okay for so many people in the call centre and not one of them has done their job or even followed up with. Currenlty I am aready on the phone again with them for the last 40 minutes but still know nothing. I can't just go to another network as i recharged this number with data an airtime and why should I loose it if they are not doing their job. Is their any way that this matter could be resolved and the number be sorted out. The number is being used work purposes and for one month I have no use of this number. </p>