1 reviews | Active since Mar 2014
Telkom Mobile
<p>This is the 2nd time I have this fight with 8ta! Previously my phone was ****** and I could not do a sim swop due to the reason that there is 8ta store in the town where I live. The contract was sold to me over the phone but the sim swop cannot be done over the phone. In the end I had to lodge a complaint with Hello Peter when my phone was ****** and they could not do a sim swop over the phone. Now from this weekend my sim card is giving me troubles. It says no sim inserted. Once again I phoned the call centre to help me do a sim swop and once agin I am banging my head against a wall! it is ridiculous once again after years have passed there is still no Telkom Mobile store in Vryburg and once again the call centre consultant and the supervisor tells me sorry Ma'am nothing we can do for you. So I guess my only option now is to change to another service providor that can assist me in the town where I live cause no decent living human being will drive almoste 300 km's just for a sim swop. It will even be cheaper to rather change my cell number at all the releveant parties then to travel that far just for a sim swop. I feel if I can provide them with all the correct documents by e-mail it should not be so difficult just to help me.</p>
Good day Maryke,
Please buy a new Telkom sim card and privately reply with the sim card number and your ID number so we can further assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Maryke,
Please buy a new Telkom sim card and privately reply with the sim card number and your ID number so we can further assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
I already bought an MTN sim card yesterday. I could not spend so much time without a phone. I already changed my number with the relevant customers that has me on stand by after hours. Thanks for the feedback but I am not willing to go through this drama with Telkom again. I also sent my new number to my son's school as well since they might need me at any moment if there is trouble. It is not ok that I should lodge a complaint with Hello Peter everytime I need assistance from Telkom. I want assistance the first time I phone the call centre. If that can be changed I might consider using Telkom in future again. If you can change your sim swop policy or open more Telkom shops I will reconsider. Yesterday I spend a full day running around doing a Rica and changing numbers while Telkom had a sorry Ma'am attitude at the Call Centre. It is small things like these that can be changed that will make your service sky rocket to the top instead of breaking even. I have no other complaint about Telkom Mobile except for the pain and suffering that I have to go through when I might need a service that requires my personal presence.
I already bought an MTN sim card yesterday. I could not spend so much time without a phone. I already changed my number with the relevant customers that has me on stand by after hours. Thanks for the feedback but I am not willing to go through this drama with Telkom again. I also sent my new number to my son's school as well since they might need me at any moment if there is trouble. It is not ok that I should lodge a complaint with Hello Peter everytime I need assistance from Telkom. I want assistance the first time I phone the call centre. If that can be changed I might consider using Telkom in future again. If you can change your sim swop policy or open more Telkom shops I will reconsider. Yesterday I spend a full day running around doing a Rica and changing numbers while Telkom had a sorry Ma'am attitude at the Call Centre. It is small things like these that can be changed that will make your service sky rocket to the top instead of breaking even. I have no other complaint about Telkom Mobile except for the pain and suffering that I have to go through when I might need a service that requires my personal presence.
Good day
Trust you are well.
We apologise for the service you have received, we have forwarded this matter to our head office.
Kind regards
Ithabeleng
Telkom Social media team
Best regards,
Good day
Trust you are well.
We apologise for the service you have received, we have forwarded this matter to our head office.
Kind regards
Ithabeleng
Telkom Social media team
Best regards,