DC
Dennis C

1 reviews | Active since Apr 2017

09 Apr 2017, 12:45

Telkom mobile

<p>I am absolutely disgusted with the Telkom mobile service I am receiving. You lie and give false information to your customers just to take contract's. I paid the extra fee on my contract for free calls from Telkom mobile to Telkom mobile numbers, last month they deducted that fee of my account but never gave me the service. Instead they started billing me for the calls and even though I have a limit it exceeded the limit by more than 800 now I'm liable for the payment. I have been to the store several times to sort this and called the call center with no help for the past month. The call center manager refuses to take the escalated calls from the agents so what's the point in having a manager. Such ********** I will now take you're up to ICASA.</p>

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Replies (1)
Telkom
Telkom's reply09 Apr 2017, 19:26
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,