SR
Sonia R
1 reviews | Active since Feb 2014
01 Apr 2017, 09:17
TELKOM MOBILE
<p>TELKOM Mobile ********ly dedcuts money from my bank account. The employees assisting with the numerous enquiries are incapable of resolving the issues at hand.</p> <p>The holding time per telephonic enquiries are 20 minutes plus, if the phone is answered.</p> <p>When Live Chat is utilised via the website, you are referred to the telphone number to dial.</p> <p>What an extremely frustrating experience to have to deal with ***********, untrained and uns****ed representatives of this enity!!!</p>
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Replies (2)
Telkom's replyOfficial
02 Apr 2017, 08:16Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply02 Apr 2017, 08:16
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
03 Apr 2017, 15:52Good day Sonia,
Kindly note that we have escalated your query to our billing team to follow up and assist. Your case number is ***9.
Regards
Tsebo ( Social Media )
Best regards,
Telkom's reply03 Apr 2017, 15:52
Official
Good day Sonia,
Kindly note that we have escalated your query to our billing team to follow up and assist. Your case number is ***9.
Regards
Tsebo ( Social Media )
Best regards,