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sechaba M

1 reviews | Active since Jan 2016

15 Feb 2017, 22:18

Telkom mobile

<p>I have been sending telkom mobile emails more than five email no one responded i even went to one of thier branches in forest Hill and mall at reds no one wanted to help me with info on my new contract they told me to contact the call centre if I knew I should've chosen a different mobile company </p>

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Replies (6)
Telkom
Telkom's reply16 Feb 2017, 12:26
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply20 Feb 2017, 14:46
Official

Good day Sechaba,

How can we be of your assistance?. Briefly provide us the nature of your query privately.

Regards

Tsebo

Best regards,

Telkom
Telkom's reply20 Feb 2017, 14:46
Official

Good day Sechaba,

How can we be of your assistance?. Briefly provide us the nature of your query privately.

Regards

Tsebo

Best regards,

Telkom
Telkom's reply21 Feb 2017, 12:30
Official

Hi Sechaba

Please note that we are awaiting for your feedback.

Regards

Diketso

Telkom Social Media Team

Best regards,

sM
sechaba M's update21 Feb 2017, 13:10
Reviewer Update

I think there is no need for me to reply to you guys I've already cancelled my new contract with telkom I can't stand this bad service from telkom just waiting for my refund if you can speed up that part I'll be okay

Telkom
Telkom's reply22 Feb 2017, 11:42
Official

Good Morning Sechaba,

Your refund request has been sent to our Sales Team, feedback will follow.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,