Telkom mobile

<p>I did my upgrade with telkom mobile in September 2016, for a package of R299, in October i was billed a ridiculous amount of R501.22 of which i did enquire about it and was informed that i made a call to purchase data bundles worth R359, .they which I didn’t. A case was logged for my statement to be rectified and i was given a TAT of 72hrs, i did follow ups regarding the case and the consultant told me that it was referred to the wrong department, again i didn't receive a call to be informed of the mistake or an apology. The month of November I called again because the bill was increasing, again i was assisted by a nice lady who told me that it will be rectified and I will be refunded, i told the agent to mention it on her notes under my account that i will not make a payment until it has been rectified and i will appreciated if it can be handled as an agent matter by the billing department. Again no call was received. Until i demanded to speak to the supervisor, which she refused to assist me and told the agent to tell me that the billing department will contact me and ,i have asked about the TAT again and was informed that they don't KNOW it has been three weeks now and my account was debited R2032.17. Can i get the refund of what Telkom is owing me because I have been charged incorrectly and if possible to close the contract, because i have made 3 follow-ups calls and till today i haven't received a call from Telkom to rectify my statement or to apologies. I find their service very, poor, unfriendly and unprofessional, for a supervisor to instruct an agent to tell me they “don’t know” an to refused to assist me afte so many follow up’s.</p> <p> </p>