1 reviews | Active since Oct 2016
Telkom mobile
<p>I was invited via sms by Telkom Mobile to purchase their promotional "free me boost" 2gigs and get 2gigs free data on the 26 August 2016. I bought the bundle for R149 on the 01 September and to date have not received the free data. After several queries with their call centre agents I was told someone will phone back and provide feedback but never received any feedback to my query. Today 20 October I insisted to speak to the call centre supervisor who advised that she got feedback from their back office that I will not be receiving the free data after all as the promotion was valid to the end of August. The sms never stated until what date the promotion was valid for. I'm very unhappy with this and am considering porting to another service provider and also encouraging those close to me to do the same.</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
It's been a month since Telkom has promised to attend to my query. Not sure how long it takes them to attend to a query.
It's been a month since Telkom has promised to attend to my query. Not sure how long it takes them to attend to a query.
