TELKOM MOBILE

I did an online application for a cellphone with Telkom mobile a consultant called me and took my details on the 16th of July 2019, i was then told a payment of R299 needs to be paid before the phone gets delivered Telkom then debited the R299 from my account on the 18th July 2019, i returned the phone on delivery and then called Telkom to cancel the contract and requested for my refund, till today i have not been refunded my money i have been transfered from 1 department to another eventually spoke to Zimasa who requested my bank statement as prove that i did the payment which i sent to her, i have sent Zimasa 3 follow up email and she does not respond and my money still not being refunded it is a month now and im not getting any assistance, im very dissapointed and very glad that i did not continue with Telkom mobile. i need back my money today.