Telkom Mobile

I have never in the past experienced such bad service from Telkom as in the past 6 weeks. Since October '18 my LTE Service has either a BADd or NO connection which leaves me without connection to my Email or Surfing the Web.

After numerous complains to the Call Centre swapping my Router and Sim Card and a visit from a Service Provider send by Telkom to test the signal at my residence there is still no improvement. The worst period is between 18H00 to 24H00 where i won't have any connection.

On 03/12/2018 i escalated the problem to the CEO of Telkom Mobile (Serame Taukobong). Except for 2 calls from Telkom enquiring about the problem noting else has improved. No feedback as yet from Mr. Taukobong's office.

To make matters even worst i upgraded my Telkom Cell contract on 02/12/2018 and since then i don't have Caller I/D on my device although it was working 100% before the upgrade. Calls was logged with the Customer Service Centre who ensured me that the Caller I/D is activated on the System. The Agent who assisted me suggested a Sim swapped which was done without any improvement.

Two calls was also logged with the Call Centre with promises it will be escalated to the back office and will provide me with feedback within 72Hrs. To this date & time no feedback as yet.

As a SOC it seems Telkom is operating exactingly as the likes of SAA / Eskom / ****rnet etc etc. where the "Big Shots" receive bonuses of MILLIONS but no customer services and we will be without telecommunication very soon.