Telkom Mobile

I was called on 21 June and sold a new upgrade. it hasnt arrived yet, so when i call, its not on their system Apparently telkom outsource their sales and upgrades without telling you, i was told he was from Telkom when actually he was from Sales Direct. After many calls and holding for hours, i find out that Telkom cant trace it and neither can Sales Direct. I was then told to go into a Telkom store. Really!! i am so disappointed and frustrated. So we have no new handset, i have to start again, not sure i want to now.