Telkom Mobile

Item: Telkom
Rating: 1
Author: Annabel M

The #TelkomMobile 180 call number is VERY USELESS - called you guys for three days following and your agents are never available to pick up the phone and give assistance - I bought data, which immediately disappeared!

Helpful (0)

Replies (2)

Telkom's replyOfficial

31 May 2018, 13:30

Good day Anne21

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

Telkom's reply31 May 2018, 13:30

Official

Good day Anne21

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

Telkom's replyOfficial

20 Aug 2018, 08:04

Hi Anne21,

Thank you for getting in touch with us, we apologise for the late response.

We regret that you have found our support unsatisfactory, please can you kindly forward any queries to ***.
Let us assure you that we will personally assist on the issue and ensure that it is resolved to your satisfaction.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply20 Aug 2018, 08:04

Official

Hi Anne21,

Thank you for getting in touch with us, we apologise for the late response.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom Mobile

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