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JF
Jessica F

1 reviews | Active since Dec 2017

15 May 2018, 09:20

Telkom Mobile

I recently moved to Telkom Mobile as from the 1st May 2018. What a big mistake, they can't even port a number which takes 10 days to do say and they blame everybody else besides themselves, then I have my number for a day and a half and my number that was ported has gone unavailable. It has been 5 days and I still don't have my number, but they don't care if someone tries to get hold of me urgently. NO I'M NOT CHANGING M NUMBER, I HAVE HAD THIS NUMBER FOR OVER 10 YEARS. The service is disgustingly shocking and I must pay for this. People don't know what service is anymore really horrible. The worst is they phone me yesterday 14 May 2018, the problem has been fixed and resolved, you phone my number and it still says not available.

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Replies (2)
Telkom
Telkom's reply29 May 2018, 08:30
Official

Good day jessica-edgecomb-facini

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

JF
Jessica F's update29 May 2018, 14:34
Reviewer Update
Good day Gerard, My phone was eventually sorted on the 17th May 2018, but I see now that I have been charged for a phone that I never had from the 09th April 2018 on my statement. This is actually painful, go from one problem to the next problem. If Telkom doesn't sort my money out before you take it off on the 31st May 2018, I will get my bank to with hold the money. I'm not paying for things I never had and never worked until the 17th May 2018. I never used the handset from the 30th April 2018 as I waited for the porting of my number to be sorted out. Then only did I use the phone and I get a bill for something that I never used as it never had my number. This is actually pathetic the service that I have received from Telkom. Thank you, Jessica Edgecomb