Telkom Mobile

<p>I upgraded in February from a 5GB plan to a 1GB plan but was informed I would get unlimited data for 6 months. </p> <p>6 months ended and I wanted more data and chose to opt for the additional 3GB for 199 recurring monthly. </p> <p>I have been given no explanation as to why this is not possible and constantly told my details have been escalated. Where to???? And for what?? Why is adding a simple bundle rocket science?? And because no one has been able to explain why this is an issue my chats get disconnected. And I'm constantly being fobbed off. Today was just the last straw as I was told my case had been closed as back office could not reach me which is utter ****. I work in an environment where I need to have access to my mobile and flexibly so. No one has bothered to contact me and your email is like snail mail. </p> <p> </p> <p>I want this resolved and I want answers. This is unacceptable service and I'm truly disgusted by the service I've received and I have 3 lines with this network. And to be treated like this?? Then I'd rather take my money elsewhere. </p> <p>The picture I've added is on of many I have screenshotted and if I don't get feedback asap I intend to take this further. </p>