Telkom Mobile

So I cancelled my Telkom Mobile subscription on the 22nd of January 2018. Prior to the cancellation I spoke to consultant on the 15th of January 2018 that informed me that I should send the cancellation letter with my certified copy of my ID to ********** and that it would take 21 working days for the cancellation department to cancel my contract. After sending the cancellation letter with the relevant documents and didn’t even receive confirmation that is was received by the cancellation department. Goes my cancellation letter was sent to Santa

The consultant informed me that if I cancel my contract after the 21st of January 2018 that I will PAY NO CANCELLATION FEES!!! So I asked the consultant to confirm that for me again and she did confirm yet again that NO CANCELLATION FEES WOULD BE PAID.

Well done Telkom for being a bunch of *****!!! It’s the 14th of April now and I was sent a invoice amount of +- R 6 400. I called Telkom Mobile numerous times and spoke to numerous consultants that promised me that they will escalate this matter for me. And promised that their managers will obtain that phone recording and will call me. Still waiting TELKOM ;)

Guess what Telkom? A flying fudg was done regarding my requests. I asked Telkom Mobile to send me a copy of the recording of the call that took place on the 15th of January 2018. According to FAIS TELKOM MOBILE should submit such a copy should a client request it!!!

Unfortunately TELKOM left me no choice to write a written complaint to the Consumer Goods And Services Ombud. Gues what Telkom I wasn’t bluffing. My case number by the CGSO is 201 ********** 592

Thank you for giving me a bad credit record because Telkom is a bunch of thevies and are to *********** to service a clients request

Thank you for the opportunity to write a review