I app**** online for an telkom mobile contract so 3 days later some one from Telkom Called me.
We talked about the package and gave her all my info but at the end when she read all the terms i told her stop ,phone me next week wensday when i am back home so. The date off Wensday 21/02/2018
I got Billed the 21/02/2018 for the first Month Friday the 23/02/2018 i got the phone and sim (No Paper work in the box)
so i called Telkom 081180 got told to by the lady i must phone a 3de party company on ********** my contract is with them.
phoned ********** on the 23/02/2018 machine told me closed till monday 26/02/2018
Monday the 26/02/2018 Called ********** (Cell direct Marketing) the friendly lady check my ID no. on the system and told me its definitely not with them. She explained to me that i will have to call Telkom 081180 they are the only people to be able to assist me.
Monday the 26/02/2018 i called 081180 took forever, continuously being disconnected, eventually got thru round 6pm so i got told to phone 10213 now already closed.
Thuesday 27/02/2018 i called 10213 same story u battle to get thrue, eventialy i got thrue round twenty to 12pm spoken to rihaad i asked him for a reffrence he told me i must use his name and time .
also told me the right company will be in touch well my 7 days to give the phone back is up and i still do not now who called me i tought its Telkom
What must i do
Hello louw-f-greeff
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Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello louw-f-greeff
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
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