tB
tracey B

1 reviews | Active since Jan 2016

16 Feb 2018, 17:42

Telkom Mobile

Sold/hounded into a new contract and phone on 1 Feb 14 Feb - called to follow up on order - no record of it, not there so i ordered my upgrade on current number, which is now month to month 16 Feb - that 1st phone arrives........

I was told that first order wasnt done, now i have ordered two cant cancel upgrade phone through 180181 you have to go it through sales sales dont answer their phone

please someone call me i am not without a phone at all as my original phone was ****** on 12 Feb

i do not want two phones or contracts

customer service can see the upgrade order on the system but cant delete it, has to go through sales, really?

I need assistance, this is very frustrating.

0
Replies (1)
Telkom
Telkom's reply18 Mar 2018, 07:13
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,