SS
Stefan S
1 reviews | Active since Jan 2018
24 Jan 2018, 10:34
Telkom Mobile
We are a company with 8 Telkom mobile contract. Late last year we moved into a new office building in Stellenbosch, once in we found that there is no cell phone reception in our offices apparently due to the concrete structure. I went to the Stellenbosch telkom shop where i was kindly asssited and a call logged for me for Telkom to come to our building and install (free of charge) a booster which would help the signal. This was 29 November 2017, since then I have called and waited four times to Telkom Customer care, the last call took 42 minutes, and still nothing. I left my e-mail address, work address, land line number and still not a single word from anyone. I have threatened to cancel our contract and port our sims to a different network as Vodacom appears to have perfect signal. What to do next?
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Telkom's replyOfficial
15 Feb 2018, 14:55Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply15 Feb 2018, 14:55
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,