Telkom Mobile

Recently ported from Vodacom to Telkom Mobile. The initial experience OK. Then its Mobile App started giving me issues. Always getting errors, "Sorry, could not retrieve your information at this time", etc. This week I tried to allocate voice time from my already purchased Airtime of R300. I wanted to buy R100 of voice time. The App does sometimes NOT confirm it has done the transaction, so I ended up with R200 of voice time that will expire in 1 month. So I phoned Telkom 180 number to get assistance. Once, waited for 10/15 minutes then got tired. Then again, and again and again and again. Every time waiting waiting. Yesterday after another long wait the operator answered. I asked to please get this fault transaction, the 2nd R100 reversed to my airtime "pot" instead of having R200 of voice time which I know for sure I am NOT going to use within this 1 month. NOPE, it can't be done, says Operator IMPOSSIBLE Even if the fault originated from Telkom's damaged Android App Then I asked the Operator about the "free" time one gets. On the App screen it shows I have R300 until 5/12/2017 as result of purchasing air time of R300 this week. Voila... so I want to use this free time. NOPE it is already gone IMPOSSIBLE So, Telkom now has me by the throat after my port to them and I am actually wondering if I did the right thing. The rates and packages are good, but the App and how these T&C work in practice are really NOT good at all. For me its like breach of contract?? Oh, and I tried to raise this first via the Telkom "Talk to Us" page that is what the Operator said I should do if I have any issue. So I typed this above message in shorter format to Telkom and submitted. It told me I will get an Email about the issue, etc. NOPE Never got the Email The "Talk to Us" page is also BROKEN Eissh... TELKOM your systems are BAD, really BAD!!