Telkom Mobile

I have opened and account with Telkom about 6 months ago. Whereby I purchases a Huawei Y9 Prime 2019. I have been paying R370 per month, including insurance. I was ****** on my way to work last week. I have made contact with the police about what happened and have received a case number. I went to Telkom Mobile in blue route whereby I explained my situation. The consultant then said "you've done everything you could" and gave me a number to phone about my insurance, only to find out the number does not work. (***). I went back Sunday, only to have a consultant give me attitude saying that there is nothing that she can do about my case. I showed her the number that I have been given, only for her to give me the same number. Saying "that is the number on the door at the back". I have phoned a other number that someone I know recommended, and I have been put on hold thrice, for 15 minutes each time I phoned.