TELKOM MOBILE

<p>My contract with Telkom came to an end of term and was so </p> <p>ecstatic due to the bad service.Telkm does not care whether you can post 20 complaints -the word client does not exist in their vocabulary. My contract ended on the 6 June 2016 and was out of town wated to advise them that they must cancel my cotract. Called Telkom on th 6May spoke to Vusiwe Zikhali.The process was that I must go to the branch and complete the form,was in the rural,how am I exoected to do this.Second option to email me the forms,and I told them that I do not have an access to printer.The supervisor are not and managers allowed to speak to clients .Call center Durban and Johannesburg.Eventually I spoke to Belinda ngema on the same day at 15:32 and she emailed the form.The form I sent it back on the May 09, 2016 10:23 AM and was advised that TAT(turn arround time) is 21 days.I called them to do follow up but nothing was done apparently. I went to Clearwater Mall and the lady said I am on a month to month that i going to charge me more that the normal contract amount ,what a *******.No acknowledgement of my email whatsoever ,customer retention ,centricity understanding -non existiing.I am going to port the last few months to another service provider for my other contract with them .My experience and inconvenience with this provider was appaling.Will never use them ever again.Want to know if they know the meaning of client or they are used in retrenching staff because they loosing clients. Month TAT,cannot speak to Team Leader/Manager.No follow ups...at this time and age that every customer service company is talking about customer value,relationhsip,passion....</p> <p>Should they try to debit my account I will definately reverse the payment .</p> <p> </p> <p> </p>