TELKOM MOBILE

11/01/2016 I ordered a Samsung cellphone (Telkom mix with Samsung) from Telkom Mobile. It was never delivered. I called them on 21/01/2016, 26/01/2016, 28/01/2016, 16/02/2016, 22/02/2016, 24/02/2016. All I have got was false promises. 29/02/2016 I asked them to cancel the contract. They sent me a cancellation form. I completed it and e-mailed it on 07/03/2016. They rep**** that I will be called within 14 days, which never happened. That cancellation e-mail was sent 6 times by *** from an attorneys' office without any response from Telkom. The guy at the billing department said that he can't credit me with the money paid since January 2016 for the Telkom mix. Neither can he stop the payment before we get confirmation of the cancellation and that is not done by the cancellation department and that is not done by the cancellation department. They do not respond on any e-mails and meanwile I pay for a Telkom mix that I never had the use of and I never received the cellphone. I would like to cancel the contract and to be refunded for all the monies I paid.