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DANIE B

1 reviews | Active since Feb 2016

19 Feb 2016, 10:38

TELKOM MOBILE

I'm very disappointed that after I had paid via EFT on 2Feb2016 the amount due, &amp; received an invoice reflecting that same payment (also showing no monies due or in arrears), my service got blocked/locked due to Telkom claiming 50 cents was still due. <br> After discussions with one of your Customer care consultants, I paid via EFT the 50 cents into Telkom Mobile's ABSA bank account (proof of payment was emailed on 17 Feb 2016), and was advised that services would be re-connected after 48 hours. <br> On 19 Feb 2016 at 07h30, I phoned your Customer care to confirm receipt of payment of 50 cents, and also, regarding re-connection of my service. Only to be advised that re-connection will take place 5 days from receipt of my payment. <br> Firstly, I find it very ridiculous that a company of your stature would disconnect my services for 50 cents. Secondly, I find it very disconcerting that your staff confirms receipt of payment (verbal &amp; written), only to disconnect it later; I attribute this to a lack of communication within your company. <br> Finally, I'm very dissatisfied with the fact that after paying the 50 cent, I have to wait 5 days for re-connection, but you are quick to disconnect

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Replies (1)
Telkom
Telkom's reply19 Feb 2016, 10:59
Official
Hello send2danie,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM202734

Regards
Luleka
Telkom Social Media Team

Best regards,