Telkom mobile 15 Gig data deal
<p> </p> <p>I took up the Telkom Data Deal last month for 15 Gig of data; 10 Gig daytime & 5 Gig nightsurfer. I received the package and once activated noticed that I was only given 5 Gig daytome data and 5 Gig night surfer data. I sent an email to the sales consultant Terence Mbongwe - *** who read the email but did nothing.</p> <p>I want my data reinstated to teh 15 Gig package or Telkom Mobile must cancel the contract & reimburse me for the amounts paid</p>
Hi RamsunderD
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM239833 .
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Hi RamsunderD
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM239833 .
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
I have not received any contact from anyone at TM as yet. It seems that the Telkom Social media team replies for face value only and then do nothing to address the problem.
I have been calling the contact centre repeatedly and no ones knows whats going on with my account.
I have not received any contact from anyone at TM as yet. It seems that the Telkom Social media team replies for face value only and then do nothing to address the problem.
I have been calling the contact centre repeatedly and no ones knows whats going on with my account.
Hi RamsunderD.
Sorry for the delay and inconvenience caused. Our team will urgently follow up on this matter and be in touch.
Thank you for your patience thus far.
Regards,
Moenieb.
Telkom Social Media Team.
Hi RamsunderD.
Sorry for the delay and inconvenience caused. Our team will urgently follow up on this matter and be in touch.
Thank you for your patience thus far.
Regards,
Moenieb.
Telkom Social Media Team.